They are: 1. Contact centres It is vital that contact centres within businesses remain compliant and secure to the highest standards. Call recording can help to improve response times and professional conduct, while reducing disruption. Call recording solutions offer features such as: Secure availability of call recording to resolve customer disputes Simple, automatic recording for training and review purposes Multiple types of resilience to ensure recording is not interrupted in the event of a server outage An agent dashboard to aid in the effective management of calls and customer details A dedicated supervisor dashboard for managers. Managers can keep track of agent activity across the entire contact centre and provide customisable reports to help them increase their productivity Wallboards to provide vital information like calls answered, wait times, answering times, and abandoned call stats in real-time 2. Financial services Financial services companies are bound by strict legal requirements, with many required to record their calls by law.
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He talked about wanting to link up the system through the website with self serve ticketing for customers and scheduling and also he wanted a compatible android app that integrates the entire system in one. I would love to come up with a proposal to show I'm taking interest in his business! Thanks for any help and recommendations! This thread is archived New comments cannot be posted and votes cannot be cast
level 2 Comment deleted by user 7 years ago More than 1 child level 1 You might look into Tigerpaw but it can be a but pricey. level 1 Connectwise is the gold standard. Very expensive but worth every penny. level 1 I'm usually not into hosted/"cloud" solutions but we've been using mHelpDesk for around two years and it's been fantastic. Support is great and quick to respond, they are constantly adding new features and updating their mobile presence. I'd give it a look.
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