Question
7 months ago
21 August 2020
3 replies
142 views
Hi there, need your help for my sonos beam stop responding to my remote control to adjust the volume. I am using both philips tv and firetv remote and they used to work perfectly. Much appreciated if any of you help me with this. Regards, Kung
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. You may need to reprogram the remotes, first. The Sonos will only recognize one 'set' of IR codes, so the two remotes need to be sending exactly the same codes. Then, you can easily reprogram the Sonos to recognize whatever set of codes you've chosen. Thx much, but I found the Beam is no longer recognizing my tv remote even tho I tried to reset it via the app (the IR setting). When I pressed my remote volume up it seemed like the Beam can receive it (the while light blinked with key pressed) but then the failed screen came up afterwards.
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Low energy light bulbs have been known to interfere with remote frequencies. Try moving the products away from the lamp or the lamp away from the products. Make sure that a bright light or bright sunlight does not shine on the IR sensor. Bright light and bright sun light can sometimes interfere with infrared signals, especially if the light is direct upon the IR sensor of the TV. Verify that the remote is sending an IR signal. By looking at the transmission unit of the infrared remote control through the camera of a mobile phone or digital camera, you can check whether or not the remote control is sending a signal. This way you can verify if your batteries are dead or the remote control has been damaged. Bear in mind that it is possible that, if your remote control has been damaged by liquids or shocks, the infrared signal might still be visible, but is sending faulty data. Update the TV software to the latest version. There is a chance that symptoms may improve by updating to the latest software.
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